About Us

Who we are

We are the Internet provider that is making swift moves
to deliver competitive broadband service that is
equivalent or exceeding that of current market standards.

We're committed to delivering a top-notch, local customer service experience to our customers as part of our stride to support local commerce and progress. We like to stand out from our competitors so rest assured, when you call our office you will speak with someone in Hohenwald, Tenneessee.

Customer Service : Our Approach

The bottom line for us is our customers as we recognize that without them, we have no purpose. We strive to provide reliable and timely response to all of our customers' communications, concerns, and inquiries.

  • Prompt response by phone, email, and user portal tickets
  • Customer & employee centric operations policies

Quality Workmanship : Our Commitment

Anyone who understands simple finance can recognize that quality work is key to reducing operational overhead. Simply put, faulty installations would only cost us more money in support and repair. We have an attention to detail and documented in-house quality standards that really help us shine in both customer service & satisfaction.

  • Quality home & business installation by trained professionals
  • Our technicians have excellent communication skills
Jordan & Tom McDonald, Owners of JTM Broadband
Tower Construction
Tower Climbers
Tower Construction
Tower Climbers
Tower Construction
Tower Climbers
Tower Construction

why to choose us

We feel there are many great reasons to choose us but here are a few reasons that we really like to focus on.

Best Speed

There are a lot of misconceptions regarding consumer Internet speeds and what you actually get. We are more than happy to educate our customers on how this works while continually delivering the actual speeds we advertise.

installation & setup

We try hard to keep the installation & setup process as easy as possible for the customer. Whether you are getting a fiber optic connection or wireless connection, we will work hard to keep the impact on the customer to a minimum.

24 x 7 Service

When there is a major network outage, we don't wait until normal office hours to begin seeking resolution. Even if it's Christmas Eve, we will work to fix any major disruptions in service. With that being said, we are a family oriented company so we do believe in a healthy work/life balance.

our team

Meet some of the key members of our team that strive to foster company growth through success on a daily basis.

Jordan McDonald - Founder
Jordan McDonald
(Founder)
Tom McDonald - Founder
Tom McDonald
(Founder)
Brian Williams - Network Engineer
Brian Williams
(Network Engineer)
Heather Williams - Front Office Manager
Heather Williams
(Front Office Manager)
Matt Scott - Network Coordinator
Matt Scott
(Network Coordinator)