JTM Broadband is a family owned business that was started by two brothers who wanted to create a more reliable Internet network in their rural community. What started in the basement of their family home, now has offices in both Hohenwald, TN and Holly Pond, AL. As a locally owned company, we care strongly for our customers and believe that our success is your success. Our goal is to provide you with top-notch local support and customer service in addition to supporting local commerce and progress. Rest assured that when you call our office, you will speak with someone local.
Here at JTM Broadband, you’ll notice that we like to do things differently than your typical internet provider. That means absolutely no data limits or nasty contracts, and you don’t have to worry about us raising prices after 2 years! We are committed to making swift moves to deliver competitive broadband service that is exceeding that of current market standards and would love for you to be a part of our growing family.
Customer Service : Our Approach
The bottom line for us is our customers as we recognize that without them, we have no purpose. We strive to provide reliable and timely response to all of our customers’ communications, concerns, and inquiries.
Prompt response by phone, email, and user portal tickets
Customer & employee centric operations policies
Quality Workmanship : Our Commitment
Simply put, faulty installations would only cost us more money in support and repair. We have an attention to detail and documented in-house quality standards that really help us shine in both customer service & satisfaction.
Quality home & business installation by trained professionals
Our technicians have excellent communication skills
Our commitment to quality is also our obsession.
We have very experienced I.T. professionals on-staff that thrive on diagnosing network troubles and finding both efficient and cost effective solutions for your unique requirements.